Terms of service
Our Terms and Conditions
All terms & conditions contained on this website apply to all orders submitted. This applies regardless of whether it has been read or verbally confirmed.
The use of this web site constitutes an agreement to abide by the terms and conditions below.
Making a Purchase
Purchases can be made via our online shop by adding your chosen items to the shopping cart and then proceeding to check out. You will then be asked to input details needed to complete the order.
All prices are quoted in ZAR (R). We accept Credit/Debit Cards online using our secure online payment process.
Placing your order
Once we have received your order you will receive a notification email. A purchase contract between Bakgatla Treats and you is only made once the item has been dispatched. Therefore if your order is cancelled or it cannot be accepted, no purchase contract will have been made. Occasionally we may not be able to accept an order for the following reasons:
- If we do not currently hold stock of your item
- If payment for the item has not been authorised
- The product was priced or described in error
- If the customer does not meet our terms and conditions
- The personalization of a product includes anything that is copyrighted (where permission has not been obtained), defamatory, liable to incite any racist or sexual hatred, discriminatory, is in breach of privacy or is offensive in any way.
We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
Personalisation Errors on Your Part
We reserve the right to correct any spelling errors submitted within your order for personalised items, however in general we engrave exactly what you give us and we cannot be held accountable for any errors made on the order form and you are advised to thoroughly check spelling, grammar, apostrophes etc before submitting your order. You should contact us as soon as possible if you wish us to modify your order, and we will inform you if it has already been made or if a change is possible.
Personalisation Errors on Our Part
Within 30 days of receipt of your personalised item, you may return it in its original condition for a replacement if we have made any errors on the item. Please note that we will apply a policy of reasonableness: if we in good faith amend something we think was an unintended mistake, such as an order spelling 'love' as 'lvoe', this will not be classed as an error on our part. If you wanted it to be deliberately misspelt you are advised to explain this to us in the 'any notes you want to give us' box on the order, or via email.
We reserve the rights to refund and only will at our discretion.
Arranging a Return
Any goods that you want to return to us have to be shipped by you - we have no mechanism at all to arrange collections at remote locations.