Refund policy

How do I return my item?

We know what it’s like to purchase something and then regret the decision. If you have just purchased an order and changed your mind, then contact us immediately on 0767927489. We can’t make any guarantees, but we will always do our best.

Unfortunately, we can’t accept returns of personalized gifts. All our products are personalized especially for you, (that’s why you love us) once an order has gone into production it then becomes non refundable.

It goes without saying that if items are faulty or damaged we can assist in arranging a replacement.

Please contact one of our Customer Support heroes on 0767927489. We really are a professional bunch!

 

My order has arrived and there’s a spelling mistake!

We know how important it is for the personalisation to be spelt correctly and we are sorry there is a spelling mistake. If the product has come from our factory there will be a delivery note. Please check the delivery note to see what characters you entered at the time of order.

Our personalised gifts are tailor-made for you, so our machines will print the same exact message that has been entered by you when ordering. We, therefore, advise you to double check any names and messages for potential spelling mistakes.
If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process.

Please contact us so we can check your order to see what you entered.